Client Support Professional – Outdoor & Sporting Goods Specialist
About the Company
MKS Virtual Solution is a strategic partner to
the world’s Fortune 500 companies, bringing solutions and enhancing customer
experience during each interaction. We are the largest home bound customer
interaction expert team in the market: multicultural, highly skilled, and
deeply knowledgeable, with a wide range of integrated virtual solutions,
technology, and the highest security standards. For us, each interaction needs
to be treated as unique.
We are a team of 300 + passionate contractors and employees.
Located throughout the United States and Canada with over 300 + home
workstations in the country.
Our contractors and employees feel they are part
of something way bigger than just a job. We try to make a positive difference
in people’s lives and make the world a better place.
Your Impact
Our Client Support Professionals are a very
important part of our family. You will be the eyes and ears for our team,
fielding customer inquiries and finding innovative ways to respond. Working in
a collaborative and engaging environment, you will have the chance to interact
with people from all walks of life and no two days will be the same. As you
continue to grow and challenge yourself, you will discover your potential can
take you anywhere you want to go.
Your
Responsibilities
What to Expect Delivering Support Services for
DSG
• Respond to “Where is my order” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Screen escalation requests to enterprise from agents in the chat room
• Observe call queue for AHT and call statuses
• Deliver first call resolution with white glove service
Keys to Success:
• Best fit for an agents with a working knowledge of sports, outdoor activities and armchair enthusiasts
• Agents should have a love of sports, be patient and kind, and be able to put the customer first
What We’re Looking for
• Over 18 years of age
• Ability to type 30 wpm
– Ability to pass
training and certification
• Ability to pass client specific testing
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication
skills
• Compassionate customer service mindset
• Ability to interact with various types of
customers
Click apply, or visit www.mksvirtualsolution.com , click on careers, fill out online form with resume and
submit or email mmarcelin@mksvirtualsolution.com with resume.
What We
Prefer
• 6 months Call Center experience
• 1-2 year Customer service experience
Able to work independently
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows 10 operating systems
• Organization and work prioritization skills
Equipment needed for work
- Windows 7 or 10
- Hard-wired connection (No wireless)
- 20 GB or more of available space
- CPU Dual Core 2.8 Ghz or better
- 17 inch or larger monitor or dual monitors
- Internet Explorer 8,9,10 or 11
- Hard-wired telephone and Plantronic Headset for work
- USB headset with microphone for training
MKS Virtual Solution is an Equal Opportunity
Employer