Frequently Asked Questions

Our Customer Support Professionals have a vested interest in doing a great job for our clients and we have the right leaders in place to guide them. We know that satisfied and motivated Customer Support Professionals performs better and ultimately delivers better results for our partners.
Yes. MKS requires that all individuals seeking to become a Client Support Professional (CSP) legally reside in the United States and be legal to work within the United States.

MKS, currently are not accepting applications from the following states: Connecticut, Maryland, Massachusetts, New York,  Oregon, California, and Wisconsin

The Background Check is mandatory as MKS and its clients have high integrity standards. Please note: most traffic violations do not constitute a disqualifying event. The request is submitted to the search partner via the Web. It takes approximately two-three business days to receive the results.
MKS Virtual Solution pay schedule is twice monthly. You will be paid on the 15th and the 30th of every month. You will be paid via your preference of direct deposit or mailed check. Service fee/pay out structure varies by client for calls answered, transactions processed or minutes serviced each hour. Whether the service fee is paid on a per-call, per-minute or per-hour basis, it generally adds up to between $9 and $13 per hour, with some sales and service applications providing performance incentives and bonuses. Top performers have been known to make higher than the $13 per hour depending on the client they chose to service.
You are free to change anytime starting with the pay period following your decision.

Download Our Resource Requirements List. 

If you already have a computer that meets or exceeds the network requirements you have eliminated the largest expense. Your portal will be able to test your workstation requirements to verify if you have the proper equipment.

  • Windows computer with an OS Windows 8 or 10. Macs are also supported for a limited number of clients. Windows Vista is NOT supported. Please see Workstation Requirements for details.
  • High speed internet service (Must be DSL, Cable, or fiber optic with direct wired connection. NO satellite or wireless providers allowed.)
  • Analog land line phone line, with no features, for servicing calls. This is usually only available from your local phone company.
  • A telephone/headset combination for servicing calls. (Ebay, Walmart, or Amazon offer great deals on these)
  • VOIP Computer headset for attending online courses (obtainable through the same sources mentioned above)
One of the benefits of being virtual call center is that you can service our clients in any environment that continues to meet your home office requirements and equipment standards.
The MKS service fee is charged for the infrastructure that’s provided which includes the 24-Hour Client Technical Support Help Desk and scheduling system. The MKS semi-monthly service fee is currently $19.75 and is deducted twice a month from your service fees. No CSP is charged the fee until the first invoice period after it begins providing customer interaction services to its first client.
Yes, you may! As an independent contractor you have the freedom to work for other companies while you provide services to our clients. However, we do expect all CSPs to honor their scheduled commitments to their clients and meet all performance benchmark.
Once you have completed all the admissions steps, your next step will be to enroll in a client certification course of your choice. Client courses may take between two to eight weeks depending on the client selected. Upon certification, you will begin to service your new client immediately and begin making a paycheck within two weeks of starting.
MKS Virtual Solution do not compensate for the time spent in client certification courses. The knowledge obtained while attending the certification course will contribute in your success as a Client Support Professional with very limited supervision.
MKS clients offer a wide variety of programs that you can certify for. Our client services are not limited to just taking calls, you can also choose to provide email, chat or technical support to our clients. Our inbound or outbound call types may include any or a combination of the following: sales, customer service, technical support and lead generation. Once you become a Client Support Professional, you can check the jobs page on our portal to learn about the client programs and call types available to you once you are done with your admission process with Arise.