Office Requirement

  • PC running Windows 7, Windows 10
  • Minimum 20 GB or more free hard drive space
  • Minimum 60 GB or more of total space
  • Minimum 4GB of RAM or better
  • 16 inch plus monitor with minimum screen resolution of 1280*1024
  • Dual monitors may be required on some applications
  • Current antivirus software with updated definition (Microsoft Security Essential or Norton Antivirus)
  • Current anti-spyware software
  • Firewall installed and operating

Internet Requirements

  • Reliable high speed DSL or cable internet with hard-wired
  • Minimum 10 mbps download / Minimum 3 mbps upload
  • No satellite or wireless internet service
  • Internet explorer 7, 8, 9, 10, 11

Telephone Line Access Requirement:

  • Analog landlines – Plain Old Telephone Service (POTS)
  • This phone line must be dedicated for your use while working. This phone line should not be used for personal household use during work hours.
  • Telephone must be a corded traditional telephone. No cell phones, cordless phones or VoIP phones such as Vonage, Magic Jack etc.

Headset Requirements:

  • You are required to have two different types of headset
  • A USB headset for online training and classes
  • Hard-wired telephone and Plantronics headset for taking live customer calls
The USB headset for online training must be able to plug into your computer. This will be needed on the first day of training and will always be needed for ongoing training. The USB headset can range in price from $10-$40 and can be purchase from any stores that sells computer equipment or office supplies. The USB headset must meet the following requirements:
  • Must have a microphone
  • Hands free
  • Connects to your computer via USB
  • May have a volume button

Plantronics telephone headset to take calls will need to be plugged directly into the base of your telephone base. This headset is required in order to pass your certification and to begin work. A Plantronics headset can range in price from $45-$120.

  • Must be comfortable
  • Hands free
  • Corded and connects to the base of a telephone
  • Cordless headsets are unacceptable
  • Features a Noise Cancelling Microphone
  • May have a mute and volume control